"Pleasant, efficient and caring"

I don’t like to just put a particular staff members name because all the staff were pleasant, efficient and caring. From the receptionist who was lovely, and the girl who admitted me was wonderful. What was particularly gorgeous, one of the girls gave me a warm blanket after I’d changed into the gown. It was just that caring, they go beyond the professional.

When I asked for an extra piece of cake and another cup of tea, there was no hesitation. They’re busy and I’m not an emergency, but it was a pleasant, nice and efficient experience. I never felt stressed for one minute. They were really lovely. The theatre staff, anaesthetist; everyone.

All in all, it was a place that I would go back, and it is a public place! Even the ones who didn’t have to say anything, it was their attitude and their body language.

The girl next to me was obviously in a great deal of pain, she was with her mother and they were so kind and considerate. They rang the person who had come to get me and it seemed like just a few minutes and they were there.