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Care Opinion

Bad Day for Terse staff

Posted By Carefully Considered

"Bad Day for Terse staff"

About: Cohuna District Hospital

(as the patient),

A hospital may be the last place I would like to attend, but having considered my need for medical care carefully I did seek medical treatment. 

It may have been the after hours call in, or a bad day but I found the Dr patient reception bordering on rude. Terse, cold and unwelcoming.

The nurses I saw were fabulous and the rectification of my condition was swift and carried out with complete competence and skill. 

Sorry for being a bother Doc! 

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Responses

Response from Bernadette Loughnane, Chief Executive Officer, Cohuna District Hospital, Cohuna District Hospital 2 months ago
Bernadette Loughnane
Chief Executive Officer, Cohuna District Hospital,
Cohuna District Hospital

Submitted on 6/09/2024 at 10:20 AM
Published on Care Opinion at 10:47 AM

Dear Carefully Considered,

Thank you for taking the time to let us know your concerns. Apologies that you have had this experience. I do appreciate your feedback as this is the way we can continue to improve the care we provide our community.

I have passed your feedback to our medical director and he will follow up. Thank you for commending our wonderful nurses. I will let them know.

If you continue to have concerns, I can be contacted on 5456 5305 during business hours. Your feedback will be brought to the attention of executive and board.

Kind regards,

Bernadette Loughnane

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