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Child health and immunisations

Posted By coordinationzw75

"Child health and immunisations"

About: Geraldton Community Health Service

(as a service user),

I am a new parent with a six week old baby trying to make an appointment with Community Health in Geraldton to have my baby's 8 week immunisations and child health check. I am finding it terribly difficult to get through to reception via phone to make these appointments. Each time I call I am asked to leave my name and phone number for someone to return my call when they are available. I have now missed two return calls due to being busy with my baby and other appointment, so am now calling for the fourth time after there was no return call following my third attempt. As a Registered Nurse I think this is appalling, it is making something so important challenging for many and ultimately creating a barrier for our already vulnerable population in Geraldton to acquiring access to preventative health. 

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Responses

Response from Qasim Rehman, Regional Public Health Manager, Midwest, WA Country Health Service 4 months ago
Qasim Rehman
Regional Public Health Manager, Midwest,
WA Country Health Service

Submitted on 8/07/2024 at 4:18 PM
Published on Care Opinion on 9/07/2024 at 8:54 AM

picture of Qasim Rehman

Dear coordinationzw75

Thank you for providing feedback to us on the difficulty you experienced accessing Child Health Services in Geraldton. We sincerely apologise for the frustration this has caused. It is a very busy time being a new Mum and having to make multiple phone calls to book an appointment is unacceptable to us as well. As you point out, easy access to preventative health care is imperative for all in our community. We want to assure you that we have conducted a thorough review of our procedures and have implemented necessary changes to streamline access to our services. Our commitment is to ensure that all members of our community receive timely and efficient health care.

We are grateful for your input, as it is instrumental in driving our continuous improvement. If you would like to discuss further or continue to have difficulties accessing our services, please contact Qasim Rehman (A/Director Population Health) at Qasim.Rehman@health.wa.gov.au

Regards

Qasim Rehman

Acting Director Population Health

WA Country Health Service - Midwest

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