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My elderly father

Posted By Mooma

"My elderly father"

About: Alexandra District Hospital / Urgent Care Centre

(as a relative),

My dad was admitted to Alexandra hospital with a viral illness, and his care from urgent care centre to discharge was impeccable.

The admitting doctor was caring and compassionate, and gave dad choices about his care.  Dr Charles kept me updated with phone calls and face to face updates. The nursing staff were friendly, caring and professional. Dad felt safe, comfortable and well cared for throughout his whole stay.

His doctor kept asking if we would like dad to be transferred to Melbourne, but I felt he was so well cared for at Alexandra and didn't need any further urgent treatment. Discharge planning was put into place and physiotherapy organised to help dad get back his strength. As a Registered Nurse / Midwife I could not be happier with dad's care at Alexandra Hospital.

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Responses

Response from Natasha Bowater, Director of Quality & Risk, Alexandra District Health last week
Natasha Bowater
Director of Quality & Risk,
Alexandra District Health

Submitted on 6/05/2024 at 9:55 PM
Published on Care Opinion on 7/05/2024 at 10:04 AM

Dear Mooma,

Thank you for your kind feedback in relation to your father's recent hospitalisation with us at Alexandra District Health.

Providing safe high quality healthcare is our passion, including ensuring that we provide care and decision making that is reflective of what's important to our patients. We are pleased to hear that your father was provided with treatment plans about his healthcare that considered his needs and preferences, and that our communication during his stay was effective.

We will ensure that we pass on your feedback to all of our dedicated staff, including those involved in caring for your father.

Please pass on our best regards to your father, we hope he is recovering well and feeling better.

Kind regards,

Natasha

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